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WE NOW HAVE A NEW TELEPHONE SYSTEM AND A NEW TELPHONE NUMBER

0161-983-0190

We have updated our telephone system in response to your feedback to improve the quality of our service delivery. This means a change in telephone provider and also our surgery telephone number to 0161-983-0190. This system is very new to us and we really do appreciate your support and patience with us as we get to grips with it!

Surgery Connect supports highly efficient call management across multiple or single practices with features that are built around the needs of general practice:

A call recording functionality is available for landlines and mobiles, inbound and outbound to support both patients and surgery.

Dealing with peaks of inbound calls when appointment lines open is challenge. Queue busting allows patients to be automatically called back, rather than have to wait in a queue.

Call routing can distribute calls across multiple sites and groups, and be linked to the needs of specific patients.

Call and video consultation recordings and history are linked to individual patient records.

Single click dialling of patients from clinical records saves time and avoids errors.

Administrators can listen in to reception calls, helping support staff in training.

Automated voice reminders can be set up, helping in times of high demand.

Calendar events can be added to control hours and days of operation, and automatically signpost callers to alternative numbers.

Surgery Connect is resilient: mobile phone back up means that calls can be routed to mobiles, in case phone lines lose connectivity.

Multiple languages can be supported, by recognising the speech input of the caller.

Inbound and outbound video calls are supported, and we are working on the use of AI to help process calls

Clarendon Surgery

The Angel Medical Centre

When We Are Closed

Clarendon Surgery

The surgery reception is open from 08:00 - 18:30 Monday to Friday.

We operate a telephone triage system. This will lead to greater access to a clinician.

Doctor Contact Times (telephone triage and appointment)

	Morning	Afternoon
Monday *	08:00 - 12:00	14:00 - 18:30
Tuesday	08:00 - 12:00	14:00 - 18:30
Wednesday	08:00 - 12:00	14:00 - 18:30
Thursday	08:00 - 12:00	14:00 - 18:30
Friday	08:00 - 12:00	14:00 - 18:30

* We are also offering an additional extended service of pre-bookable telephone advice slots on a Monday evening 6.30 - 7.30pm

Practice Nurse (by appointment)

	Morning	Afternoon
Monday	08:00 - 12:00	13:00 - 18:00
Tuesday	08:00 - 12:00	13:00 - 20:30
Wednesday	08:00 - 12:00	13:00 - 18:00
Thursday	08:00 - 12:00	13:00 - 18:00
Friday	08:00 - 12:00	13:00 - 18:00

Assistant Practitioner (by appointment)

	Morning	Afternoon
Monday	08.00 - 12:00	13:00 - 17:00
Tuesday	08.00 - 12:00	13:00 - 20:30
Wednesday	08.00 - 12:00	13:00 - 17:00
Thursday	08.00 - 12:00	13:00 - 17:00
Friday	08.00 - 12:00	13:00 - 17:00

The Angel Medical Centre

When The Angel Medical Practice is closed all calls will automatically divert to the main Site: Clarendon Surgery. Therefore it is important to state that you wish to be seen at The Angel.

	Reception Opening Hours
Monday	09:00 - 17:00
Tuesday	09:00 - 17.00
Wednesday	09:00 - 17:00
Thursday	09:00 - 17:00
Friday	09:00 - 17.00

Doctor appointment times

Please note that these times are currently under review and in response to your feedback we are hoping to be able offer some additional clinics in the near future.

In the meantime, please remember that all patients can be seen at either site and that the main site: Clarendon Surgery currently has longer opening hours.

	Morning	Afternoon
Monday	9:00-12:00	13:00-17:00
Tuesday	9:00-12:00	13:00-17:00
Wednesday	9:00-12:00	13:00-17:00
Thursday*	9:00-13:00	14:00-17:00
Friday	9:00-13:00	14:00-17:00

* we are currently offering an extended service on a Thursday morning for pre-bookable telephone advice appointments 7.30am - 8.00am

Please check online or with reception for availability

Practice Nurse & Assistant Practitioner (by appointment)

	Morning	Afternoon
Monday	08.00 - 12.00 Nurse & HCA	Service available at Clarendon
Tuesday	07.30 - 12.00 HCA	Service available at Clarendon
Wednesday	08.30 - 12 Asst Practitioner	Service available at Clarendon
Thursday	08.30 - 12.00	Service available at Clarendon
Friday	Service available at Clarendon	Service available at Clarendon

When We Are Closed

NHS Direct

In the case of urgent need when the practice is closed you can call NHS 111 to speak to a triage nurse. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

There are occasions when the practice has to close for staff to undertake mandatory training. Where possible we try to arrange this for the last Wednesday of the month.

When this happens from 12:00 the phones will be switched over to an emergency line for patients who have an emergency need where they will be triage by the on-call doctor.