The Practice offers a telephone access service which gives patients better access to GP's.
How does it work?
You call the surgery anytime during opening hours.
Receptionists are asked to collect brief information in in order to help the doctors prioritise phone calls and ensure that patients receive the appropriate level of care. However if you do not wish to inform the Receptionist what the problem is just say it is a personal matter.
The Healthcare Professional will then call you back as soon as possible, usually within two hours. Often matters can be dealt with over the phone saving you a visit to the surgery. If you work and can only receive calls at a certain time please advise the Receptionist of this and the Healthcare Professional will do their best to ring you when it is convenient for you.
If you need to come into the surgery the Healthcare Professional will make you a face to face appointment with the appropriate person.
Sick Children will always be seen as soon as possible if brought to the surgery and this is nearly always quicker than a home visit.
If you wish to be seen at Trinity Medical Centre please tell the Healthcare Professional or Receptionist when booking your appointment so your appointment is booked at the right surgery.
How does this system benefit patients?
We work hard to listen to what you as patients tell us and your feedback is very important to us. You told us you wanted better access to clinicians and so we got together to work out what we could do bettter and as a result we redesigned the whole appointment system to improve the speed in which you accessed a doctor. We continue to monitor the uptake and level of demand and continually adapt out ways of working to ensure these are met. The significant increase in our patient satisfaction levels and positive response from you has led to lots of other practices being interested in learning more and as a result Dr Tankel was invited to take part in a short film explaning the system and the constant analysis involved in makinf it work.
Click on the link below to see him action:
If you have a minor illness or have had a minor injury you may wish to attend the local Walk-In Centre where no appointment is necessary.
2nd Floor, Boots
32 Market Street, Manchester
0161 839 6227