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WE NOW HAVE A NEW TELEPHONE SYSTEM AND A NEW TELPHONE NUMBER


0161-983-0190


We have updated our telephone system in response to your feedback to improve the quality of our service delivery. This means a change in telephone provider and also our surgery telephone number to 0161-983-0190.  This system is very new to us and we really do appreciate your support and patience with us as we get to grips with it!


Surgery Connect supports highly efficient call management across multiple or single practices with features that are built around the needs of general practice:



  • A call recording functionality is available for landlines and mobiles, inbound and outbound to support both patients and surgery.



  • Dealing with peaks of inbound calls when appointment lines open is challenge. Queue busting allows patients to be automatically called back, rather than have to wait in a queue.



  • Call routing can distribute calls across multiple sites and groups, and be linked to the needs of specific patients.

  • Call and video consultation recordings and history are linked to individual patient records.

  • Single click dialling of patients from clinical records saves time and avoids errors.

  • Administrators can listen in to reception calls, helping support staff in training.

  • Automated voice reminders can be set up, helping in times of high demand.



  • Calendar events can be added to control hours and days of operation, and automatically signpost callers to alternative numbers.

  • Surgery Connect is resilient: mobile phone back up means that calls can be routed to mobiles, in case phone lines lose connectivity.

  • Multiple languages can be supported, by recognising the speech input of the caller.

  • Inbound and outbound video calls are supported, and we are working on the use of AI to help process calls







Transport for Hospital Appointments 

patient_in_wheelchairPatient Transport Services (PTS)

Provide for those patients whose medical condition means they cannot get to their appointment any other way.

The service provides a range of vehicle types and levels of care appropriate for the patient’s medical needs to ensure the patient travels as safe and as comfortable as possible to their appointment. PTS is a vital resource for those who need it and recently revised criteria, based on national guidance, is applied to all new requests. This means all patients will be assessed on their suitability for transport using a short and simple series of questions when booking.  Please make sure you have your NHS number at the time of booking, otherwise your request will not be able to be processed. 

To request PTS you need to contact 0800 092 4020.

Salford Ring and Ride 

Provide a door-to-door service for people of all ages who find it difficult to use public transport. It also offers cross boundary services.

To register & General Enquiries Tel: 0161 745 7451          Booking line: 0161 745 9001

Salford Local Link

Provide door to door service public transport. This is a shared service so you may be travelling with other passengers:

Tel: 08456 055505

 
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