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WE NOW HAVE A NEW TELEPHONE SYSTEM AND A NEW TELPHONE NUMBER


0161-983-0190


We have updated our telephone system in response to your feedback to improve the quality of our service delivery. This means a change in telephone provider and also our surgery telephone number to 0161-983-0190.  This system is very new to us and we really do appreciate your support and patience with us as we get to grips with it!


Surgery Connect supports highly efficient call management across multiple or single practices with features that are built around the needs of general practice:



  • A call recording functionality is available for landlines and mobiles, inbound and outbound to support both patients and surgery.



  • Dealing with peaks of inbound calls when appointment lines open is challenge. Queue busting allows patients to be automatically called back, rather than have to wait in a queue.



  • Call routing can distribute calls across multiple sites and groups, and be linked to the needs of specific patients.

  • Call and video consultation recordings and history are linked to individual patient records.

  • Single click dialling of patients from clinical records saves time and avoids errors.

  • Administrators can listen in to reception calls, helping support staff in training.

  • Automated voice reminders can be set up, helping in times of high demand.



  • Calendar events can be added to control hours and days of operation, and automatically signpost callers to alternative numbers.

  • Surgery Connect is resilient: mobile phone back up means that calls can be routed to mobiles, in case phone lines lose connectivity.

  • Multiple languages can be supported, by recognising the speech input of the caller.

  • Inbound and outbound video calls are supported, and we are working on the use of AI to help process calls







Clinics & Services

In addition to GP consultations the practice offers a comprehensive range of clinics and healthcare services:

elderley_BP_checkHealth Promotion Clinics 

The following clinics are available by appointment with the practice nurses/assistant practitioners:  Asthma, Smoking Cessation, Weight Reduction, Hypertension, Heart Disease Prevention, Diabetes, and Well Person.  If you have a family history of cardiovascular disease or diabetes you will be advised about these conditions. 

Blood Tests 

There may be occasions when the doctor requests that you have a blood test, similarly you may have an illness or be on certain medication which requires you to have regular blood tests. Blood tests are carried out by the practice nurse or assistant practitioner and if you need a blood test please book an appointment at reception.   

Influenza Vaccinations 

It is recommended that people over the age of 65 years and anyone with a heart or lung condition, diabetes or any other debilitating illness have a pneumococcal and an influenza vaccination once a year.  These vaccinations are usually carried out at the end of September.  If you need a flu vaccination then please contact reception around the beginning of September to book an appointment. We do follow government guidelines regarding these vaccination protocols 

Contraception and Cervical Smears 

We carry out a full range of contraceptive services including fitting coils, diaphragms, emergency post coital contraception, depo-provera injections and implants which are done by Dr Owen and Dr Rafferty.  In addition to this regular check-ups are carried out for those who are on the pill. A regular cervical smear every three years is an important part of every woman’s health, as it helps prevent serious disease (It doesn’t hurt).  Please make an appointment with the practice nurse if you need one. 

Breast Screening

The practice takes part in the national mammogram programme which offers three yearly screening to all women between the ages of 50 and 70 years old.  However all women should be aware of breast changes and if you have any concerns please make an appointment to discuss the matter with one of the doctors. 

Well Baby Clinic 

This is held at Clarendon Surgery every Thursday morning 9.30 - 12.00.  The doctor and Practice Nurse  are both there and can provide information, advice and support to mothers.  This is a well baby clinic - if your baby is ill please make an appointment during normal surgery hours.  Baby immunisations are also carried out during normal practice nurse sessions for those people who are unable to attend the baby clinic sessions.

Minor Surgery 

Dr Vernon offers a minor surgery service (i.e. the removal of small lumps and bumps).  All minor surgery is carried out at Clarendon Surgery. If you have any lumps or bumps that you would like removed or which are causing a problem please make an appointment with one of the doctors in the first instance to ensure that this does not require a referral to the hospital.   

 
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